Privacy Policy

***The text below is gender-neutral and is written in the male form for convenience only. ***

General

1.1. ICY (hereinafter “the Group”) respects the privacy of users who access the website operated and owned by it – at https://www.icy.co.il and/or use the various services offered within it. The purpose of the provisions detailed in this privacy policy is, among other things, to review how the Group uses the information provided to it by users on the website and/or collected by it when using the website, as well as how the user interacts with the content found on the website and/or disclosed through it.

1.2. The terms of the privacy policy on the website, as detailed below, are an integral part of the terms of use of the website. The Group reserves the right to amend the provisions of this privacy policy from time to time to reflect technological, business, legal, or regulatory changes. Updates will be published in this document, which will be updated on the website. Your use of the website after making such changes will indicate your consent to these changes, so we recommend reviewing this policy from time to time.

Registration and Transfer of Information to the Company

2.1. Some of the services on the website require the submission of personal information, such as your name, address, contact details, and email address. It is clarified that you are not legally obligated to provide this information, and its submission depends solely on your free will and consent. However, filling out some of the fields may be mandatory, and without providing them, you may not be able to perform various actions through the website, such as subscribing to the newsletter (hereinafter “Information Submission”).

2.2. The website visitor and/or user of its services (hereinafter collectively “the User”) hereby declares and confirms that the information provided and/or collected about him (hereinafter “the Data”) in the course of his interaction with the Group will be retained in the registered databases of the Group. Among their purposes are direct communication and customer contact; customer service; billing; customer club management; sales management; marketing and customer acquisition; data refinement; research; direct mailing services.

The Data will be retained for these purposes, as well as for providing services and benefits by the Group and entities operating in cooperation with the Group, and the collection of information, processing, analysis, data refinement, and direct mailing will all be used for the purpose of managing and optimizing the service for you, maintaining contact with you, and for operational, marketing, commercial, and statistical purposes, and in accordance with any applicable law.

2.3. You are aware that you are not legally obliged to provide the information, and its submission is voluntary and with your consent.

2.4. The User declares and undertakes hereby that all information he provides and/or updates on the website is accurate, reliable, and precise, and that he provides the information in his own name and for himself alone, and not on behalf of or for the benefit of third parties, except in cases where he is explicitly authorized to do so. The information provided by the User, even in a casual manner and without a registration process, as well as additional information that will be collected about him and his actions through the website, will be retained in the Group’s information database detailed above and will be used in accordance with the purposes of the database specified in section 2.2 above and in accordance with this privacy policy and in accordance with any applicable law.

Collection and Use of Information

3.1. The Group is authorized to collect and use information gathered about the user in order to improve, enrich, or modify the website (including changing the presentation of the website to the user), the services, and the content offered on the website. It is also for the purpose of enhancing and managing the relationship with the user, as well as for conducting satisfaction surveys regarding promotions and/or services offered by the Group, on its behalf and/or by third parties with whom the Company has a business partnership. Additionally, the Group is authorized to use the information for marketing, commercial, and statistical purposes, and may provide statistical information to third parties, including advertisers, subject to the terms of this privacy policy. Statistical information provided to third parties will not personally identify the user.

3.2. Furthermore, the Group is authorized to use the information received from the user and/or collected about the user, including in the following cases: for managing and optimizing the relationship with the user, as well as for establishing contact with the user when necessary; for maintaining the website and/or the system; for improving the information and content offered by the Group on the website, tailored to individual users and/or to the general user population and/or to a specific group of users.

3.3. Without prejudice to the user’s obligation to provide his contact details to the Company and his consent to receive direct mail, the Group may send the user information, from time to time, by email and/or other contact methods provided by the user. This information includes details about the Group’s services and marketing information, in accordance with applicable law. The user may withdraw his consent and cease receiving such information at any time by contacting the customer service center, as detailed at the end of this policy, or by using the “unsubscribe” button that will appear at the bottom of the message.

3.4. Please be aware that the website uses cookies, pixels, and other automated tools (hereinafter collectively referred to as “Cookies”) for its ongoing and proper operation, data security, data that you provide, and to collect statistical data about website usage. These measures include verifying information, enhancing your browsing experience by customizing the website to your personal preferences, facilitating your navigation on the website, and providing personalized product recommendations. Cookies are also used to deliver relevant advertisements to you, even when you visit other websites, all for statistical, research, and commercial purposes, as well as for data security.

3.5. Cookies are text files created by the user’s browser based on commands from the Group’s computers. Some cookies expire when you close your browser, while others are stored on your computer’s hard drive. Cookies contain a variety of information, such as the pages you visited, the time spent on the website, your referring source, sections and information requested by the user upon entering the website, and more. Cookies may also store information about the user’s browsing habits on other websites. The information in cookies is encrypted, and the Group takes precautions to ensure that only the Group’s computers or those acting on its behalf can read and understand the information stored in them.

3.6. The website may also use third-party cookies, such as Google cookies embedded using Google Analytics, to help us tailor your browsing experience. For more information about these cookies and the option to block them, you can visit Google’s website at https://www.google.com/intl/en/policies/technologies/ads/.

As well as in Facebook’s cookie policy at the following address: https://www.facebook.com/policies/cookies/

3.7. Disabling Cookies

If you do not wish to receive cookies, you can avoid them by changing your browser settings. To do so, please refer to your browser’s help file. However, please be aware that disabling cookies may prevent you from using some of the services and features on the website.

Data Sharing with Third Parties

4.1. Ensuring Data Privacy

The Group takes reasonable and customary measures to safeguard and prevent the transfer of personally identifiable information, such as the user’s name and address, to third parties, except in the following cases:

4.1.1. At the explicit request or consent of the user.

4.1.2. As part of business partnerships with affiliated companies.

4.1.3. In cases where the user violates the terms of use, including privacy policies, or attempts to do so, through the website.

4.1.4. When the user’s information is required for completing a request, inquiry, providing a service, or processing a payment at the user’s request.

4.1.5. In response to a court order instructing the company to disclose the information to third parties.

4.1.6. In the event of any dispute, allegation, claim, demand, or legal proceedings conducted between the user or the Group.

4.1.7. When the Group believes that disclosing the information is necessary to prevent significant harm to its assets, the user, third parties, or to prevent other significant harm according to its exclusive judgment.

4.1.8. In cases where the Group transfers its activity, rights, obligations, and the user’s data to third parties, provided that such third parties accept the terms detailed in this privacy policy.

4.2. The above shall not prevent the Group from transferring non-personal information that does not directly identify the user to third parties.

Data Security

5.1. Information Protection

The Group takes every possible measure to safeguard the confidentiality of data provided by website users and its customers. This involves employing standard precautions and utilizing advanced security technologies. Users should be aware that the Group dedicates resources and employs strict measures to prevent unauthorized access to the site and potential breaches of user privacy. However, it cannot completely guarantee the absence of disruptions on the site.

5.2. Security Measures and Encryption

The Group will use protection and encryption methods, as per Israeli and U.S. e-commerce standards, for online data transmission activities, as required by law. These protection measures are intended to secure encrypted data flow between the user’s computer during a transaction and the site’s servers and the Group.

5.3. Comprehensive Security

The Group does everything within its capability and employs advanced technological and organizational security measures to protect the website, its communication channels, and the information it controls. These measures are intended to safeguard against accidental or deliberate exploitation, loss, damage, or unauthorized access by unauthorized individuals or entities. The communication between the user’s or visitor’s computer and the Group’s computers is secured using standard encryption methods, as per prevailing regulations. Furthermore, the Group employs reasonable means to protect the website, its hardware, and software components from intrusions, breaches, or unauthorized eavesdropping.

5.4. Continuous Technological Updates

The Group continuously updates its technology in the fields of software and hardware to provide the best possible protection against intrusion or unauthorized access to its information databases. However, the Group emphasizes that, in cases beyond its control or arising from force majeure, it cannot guarantee uninterrupted website operation, and the information collected and provided as mentioned above may not be immune to access or unauthorized intrusion. Users should be aware that the Group is not responsible for any direct or indirect damage or loss, of any kind, resulting from this, including privacy breaches.

Contact Regarding Privacy Matters

6.1. Right to Review and Correct Data

According to the Privacy Protection Act of 1981, you or your representative have the right to access information about you held in the Group’s databases and request its correction if it is inaccurate, incomplete, or not up-to-date. To exercise this right, send a written request to the Group via the “Contact Us” page on the website or use the contact details provided in the following section.

6.2. Questions and Requests

For any questions, clarifications, or responses related to this privacy policy or if you wish to delete, modify, or correct your personal information, please send an email to the following address: [email protected].

6.3. Inquiries to the Company

All correspondence to the company should include your full details, including your address and contact email, and a precise description of your request. The Group will make every effort to respond to reasonable requests in a timely manner.

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